• 1.用英语写正式电子邮件的规则
  • Subject

主题是电子邮件的收件人看到的第一条信息，如果它写得不正确或不清楚，读者可能根本不会打开就直接删掉了。因此，从一开始就给出清晰准确的信息就很重要，它要用两三个词来表达引起读者注意的内容或原因。

  • Style

正文分成两段或三段，这样可使读者快速查看要点。

  • Courtesy formulas

专业且较常见的：

All the best,

Best,

Best regards,

Best wishes,

Fond regards,

Kind regards,

Looking forward to hearing from you,

Regards,

Sincerely,

Sincerely yours,

Thank you,

Thanks again,

With appreciation,

With gratitude,

Yours sincerely,

关系亲密一点的，可以用：

Cheers,

Faithfully,

Many thanks,

Warmly,

Yours truly,

  • Check the email

仔细检查所写的内容，以免出现语法错误或打字错误，显得不专业。

  • Signature

姓名

职称

有关您公司的相关详细信息（名称，地址..）

链接到公司网站

2.正确使用的格式

  • Introduction 介绍

以问候开头

Dear Mr/Mrs/Ms (surname of the recipient, e.g. Mr Black)

Dear Sir/Madam (if you don’t know the name of the recipient) or more generally ‘To whom it may concern’

问候语之后，需要一个介绍性句子

I am writing with regard to… (email subject)

I am writing in connection with… (email subject)

I am writing in reference to…

I am writing to let you know…

I am delighted to tell you… (if you’re communicating good news)

I regret to inform you that… (if you’re communicating bad news)

I am writing in response to…

I am writing in reply to…

I am writing to thank you for… (if you need to thank the recipient)

  • Body of the text 正文

一般规则是，文本应分为简短的段落，避免使用缩写和首字母缩写词，如果是向家人或朋友发送非正式电子邮件，就可以使用。

根据邮件类型，可以在结束电子邮件之前加上以下句子：

I look forward to hearing from you soon

Thank you in advance

For further information, please do not hesitate to contact me

Please let me know if you have any questions

Thanks for your attention

  • Conclusion 结论

结束电子邮件的最常见方式是：

Best regards

Kind regards

Yours faithfully (if you began the email with ‘Dear Sir/Madam’ because you don’t know the name of the recipient)

Yours sincerely (if you began the email with ‘Dear Mr/Mrs/Ms + surname)

Regards

3.英文正式电子邮件的示例

Example 1: Delay with the delivery of an order

Subject: Delivery delay

Dear XXX,

We regret to inform you that we will not be able to respect the deadline previously agreed for the delivery of your order. Our supplier has warned us today that they are experiencing supply problems, which will result in a delay in our production chain. We count on your understanding and thank you for your patience.

Please accept our apologies.

Best regards,


Example 2: Sending a product catalogue

Subject: New product catalogue

Dear XXX,

Following your request, we have recently sent you our new catalogue. We are convinced that it will enable you to see the quality of our products. Our local agent will contact you soon to arrange a meeting on a day and time that suits you in order to discuss in detail how our products can be of benefit to your company’s needs.

For further information, please do not hesitate to contact us.

Yours sincerely,


Example 3: Replying to a job advertisement

Subject: Web Content Editor position

Dear Sir/Madam,

With reference to your job ad in xxx, I would like to submit my application for the position of Web Content Editor in your company.

I graduated in Communication Sciences at the University of xxx and worked for several years in a Digital Agency as Content Specialist. I believe my skills and experience are in line with the requirements for the job position. I will be glad to introduce myself in an interview, that will allow you to better evaluate my possible recruitment.

Please find attached a copy of my resume. I look forward to hearing from you.

Yours faithfully,